Contact Web4Africa

Knowledgebase: Our How-To Guides

Email is our primary means of communication. Kindly choose the most relevant department below. You would then fill a form.
A ticket would be opened and we would revert via email.
We are committed to responding to, and resolving all enquiries within 24 business hours.

Sales Enquiries

OPEN TICKET

Domain-Related Queries

OPEN TICKET

NOTICE : The following Departments are visible to our existing clients only. Login is required.

Billing / Payment

OPEN TICKET

Technical Support

OPEN TICKET

TELEPHONE

We are reachable via telephone, typically between 7 am and 6 pm SAST on work days.

+27 10 500 8831

+234 1 888 7011

+233 24 242 6486

+254 20 764 0778

+1 646 585 0088

Office / Mailing Address

NOTICE : Visit to our office is welcome but based on scheduled appointments only. We are more strict about this especially on account of the COVID-19-related social restrictions. Please make an appointment.

Web4Africa (Pty) Ltd

Office: 50 Constantia Blvd, Constantia Kloof, Roodepoort, 1709, South Africa.

Mailing: P.O. Box 5994, Cresta, Randburg, 2118, South Africa.

ABUSE REPORTS PROCEDURE

Web4Africa has a zero-tolerance policy against the abuse of our services. We strictly forbid the use of our services for committing criminal offences or any other form of illegalities. Our Legal Agreements comprehensively outline our Terms of Service regarding our Domain and Hosting services.

To report an abuse of our services, kindly email the detailed evidence to abuse [at] web4africa [dot] com. Your message would then be parsed into our Abuse Department ticket system. We do our best to act on detailed complaints in a timely manner. These are attended to during our working hours.

COMPLAINTS PROCEDURE

We take great pride and care in dealing with customer enquiries and hope that we can resolve all matters first time, within our time guidelines. However, if you feel unhappy with the service that you have received, please update your existing support ticket with any grievances, asking for the ticket to be escalated. Please state clearly, what you are unhappy about, and how we could have dealt with your matter more appropriately. If you do not have an existing ticket, kindly open a new with the most appropriate department.

Take-Down Notice

If you have found content on any of our hosting client’s websites that you believe is unlawful, you are welcome to send a take-down notification to ISPA, requesting that the material concerned be removed.

Web4Africa has appointed the Internet Service Providers Association (ISPA) as its Agent for the receipt of Take-Down Notices, for more information please see the ISPA’s website:http://ispa.org.za/code-of-conduct/take-down-guide/

ISPA
Address: PO Box 518, Noordwyk, 1687
Telephone: 010 500 1200
E-mail: complaints@ispa.org.za