Contact Web4Africa

Contact Web4Africa




Knowledgebase: Our How-To Guides


Knowledgebase

Email is our primary means of communication. Kindly choose the most relevant department below. You would then fill a form.
A ticket would be opened and we would revert via email.
We are committed to responding to, and resolving all enquiries within 24 business hours.

 

Sales Enquiries

Sales Enquiries


OPEN TICKET

Domain-Related Queries

Domain-Related Queries


OPEN TICKET
 

NOTICE : The following Departments are visible to our existing clients only. Login is required.


 

Billing / Payment

Billing / Payment


OPEN TICKET

Technical Support

Technical Support


OPEN TICKET
 


TELEPHONE


We are reachable via telephone, typically between 5am and 4pm GMT on work days.

USA Canada

+1 646 585 0088

Nigeria

+234 1 440 6074

South Africa

+27 10 500 8831

Kenya

+254 20 764 0778



Office / Mailing Address


NOTICE : Visit to our office is welcome but based on scheduled appointments only. Please make an appointment.

372 Oak Avenue, Ferndale, Randburg, 2194, South Africa.

P.O. Box 5994, Cresta, Randburg, 2118, South Africa.

ABUSE REPORTS PROCEDURE


Web4Africa has a zero-tolerance policy against the abuse of our services. We strictly forbid the use of our services for committing criminal offences or any other form of illegalities. Our Legal Agreements comprehensively outline our Terms of Service regarding our Domain and Hosting services.

To report an abuse of our services, kindly email the detailed evidence to abuse [at] web4africa [dot] com or make use of the Report Abuse form. Your message would then be parsed into our Abuse Department ticket system. We do our best to act on detailed complaints in a timely manner. These are attended to during our working hours.

Contact Abuse Department

COMPLAINTS PROCEDURE


We take great pride and care in dealing with customer enquiries and hope that we can resolve all matters first time, within our time guidelines. However, if you feel unhappy with the service that you have received, please update your existing support ticket with any grievances, asking for the ticket to be escalated. Please state clearly, what you are unhappy about, and how we could have dealt with your matter more appropriately. If you do not have an existing ticket, kindly open a new with the most appropriate department.